joki123 Privacy Policy
This page describes what we collect when you use joki123 and how we keep that data protected. We collect personal information to verify your identity, process your deposits and withdrawals, and provide customer support. We use industry-standard encryption to secure your data, and we do not sell your information to third parties.
Our privacy practices comply with applicable data protection laws. We store your data on secure servers, and we limit access to authorized staff only. If you have questions about how we handle your data, contact our support team via live chat or email — we respond in English and Indonesian.
By using joki123, you consent to the data practices described in this policy.
What data we collect on joki123
When you register on joki123, we collect your email address, phone number, and a password. During Know Your Customer (KYC) verification, we collect your full name, date of birth, government-issued ID number, and a photo of your ID and a selfie. We use this information to confirm your identity and ensure you are accessing our services from a supported jurisdiction.
When you deposit or withdraw, we collect transaction data: the payment method, the amount, the date and time, and the status (pending, completed, or failed). We use this information to process your payment, prevent fraud, and comply with financial regulations.
When you play on joki123, we log your betting activity: the game or market, your stake, the outcome, and your balance before and after. We use this information to settle bets, investigate disputes, and detect unusual patterns that may indicate fraud or problem gambling.
We also collect technical data: your IP address, device type, browser, and the pages you visit. We use this information to improve our platform, diagnose technical issues, and protect against unauthorized access.
We do not collect sensitive data unnecessarily
We collect only the information needed to verify your identity, process your payments, and provide our service. We do not ask for your mother's maiden name, your social security number, or other sensitive details beyond what is required for KYC.
How we use your data on joki123
We use your data for the following purposes:
- Account verification: We verify your identity using your ID and selfie to comply with KYC regulations and prevent fraud.
- Payment processing: We use your payment information to process deposits and withdrawals via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.
- Bet settlement: We use your betting data to settle bets, calculate payouts, and resolve disputes.
- Customer support: We use your contact information to respond to your inquiries and resolve issues.
- Fraud prevention: We analyze your activity to detect unusual patterns and prevent unauthorized access or fraudulent transactions.
- Legal compliance: We use your data to comply with financial regulations, tax laws, and anti-money-laundering requirements.
- Platform improvement: We use technical data to improve our platform, fix bugs, and optimize performance.
We do not use your data for marketing purposes without your consent. We do not sell your data to third parties. We do not share your data with advertisers or data brokers.
Third-party processors and data sharing
We work with third-party service providers to operate joki123. These include payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), cloud hosting providers, and customer support platforms. We share only the data necessary for these providers to perform their services. We require all third-party processors to maintain the same level of data protection as we do.
We may disclose your data if required by law — for example, if a court orders us to provide information or if we are required to comply with financial regulations. We will notify you of such requests unless we are legally prohibited from doing so.
On joki123, your data is encrypted, your privacy is protected, and your information is never sold to third parties.
Data retention and deletion on joki123
We retain your data for as long as your account is active and for a period after account closure to comply with financial and legal requirements. Typically, we retain data for 5–7 years after account closure. If you request account deletion, we remove your personal information from our active systems, but we may retain anonymized or aggregated data for statistical purposes.
If you want to request deletion of your data, contact our support team. We will review your request and respond within 30 days. Note that we may not be able to delete data if we are required to retain it by law.
Cookies and tracking on joki123
We use cookies to remember your login session, store your preferences, and analyze how you use joki123. Cookies are small files stored on your device. You can disable cookies in your browser settings, but this may affect your ability to use joki123.
We use analytics tools to track page views, button clicks, and other interactions. This helps us understand how players use our platform and where we can improve. We do not track your activity outside of joki123.
Your rights regarding your data on joki123
You have the right to access your data, correct inaccuracies, and request deletion (subject to legal retention requirements). You also have the right to object to certain uses of your data. To exercise these rights, contact our support team with your account ID and a description of your request. We respond within 30 days.
If you believe we have mishandled your data, you have the right to lodge a complaint with your local data protection authority.
Data security and encryption on joki123
We use SSL encryption to protect data in transit between your device and our servers. Your password is hashed and never stored in plain text. Your payment information is processed through certified payment gateways and is never stored on our servers. Our servers are located in secure data centers with physical access controls and 24/7 monitoring.
We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If we discover a data breach, we notify affected users and relevant authorities as required by law.
International data transfers
Our servers may be located outside your jurisdiction. By using joki123, you consent to the transfer of your data to countries outside your home country. We ensure that all international transfers comply with applicable data protection laws.
Contact us about privacy on joki123
If you have questions about our privacy practices, contact our support team. We are available via live chat, email, and phone. Live chat is usually answered within subject to verification during peak hours. Email gets a response within 24 hours. We respond in English and Indonesian.
You can also reach us by mail at our registered office. We will respond to privacy inquiries within 30 days.